Adam Sepp

Sample

Implementation Lead at L'Oréal | ex-BBVA

L'Oréal
Tallinn, Estonia · EET (UTC+2)
7+ years experience
Humboldt University of Berlin
English, Estonian
Messaging unavailable

Overview

I've spent 7 years on enterprise onboarding - first at Delivery Hero, now at L'Oréal. Cut churn on the onboarding book from 11% to 4%. Onboarded 184 enterprise customers. Before that: BBVA and Delivery Hero. Most at home with APIs and project management. Collector of fountain pens.

Good reasons to reach out
  • Thoughtful intros to people in my field
  • Working sessions on implementation
Please don't message about
  • SEO and link-building offers
  • Agency or outsourcing pitches
  • Offshore staffing offers

Replies on weekday evenings

Skills
GainsightAPIsproject managementimplementation

Experience

  1. Implementation Lead
    Sep 2022 - Present
    L'Oréal · 4 yr 1 mo · Full-time · Tallinn, Estonia
    • Onboarded 162 enterprise customers.
    • Kept net revenue retention above 113% on a $39 million book.
  2. Solutions Engineer
    Mar 2021 - Sep 2022
    BBVA · 1 yr 6 mo · Full-time · Tallinn, Estonia
    • Kept net revenue retention above 133% on a $31 million book.
    • Cut churn on the onboarding book from 15% to 3%.
  3. Customer Success Manager
    Nov 2019 - Mar 2021
    Delivery Hero · 1 yr 4 mo · Full-time · Tallinn, Estonia
    • Onboarded 90 enterprise customers.

References

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Education

  1. Humboldt University of Berlin
    BA, Business Administration
    2016 - 2019

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