Payments & refunds

Last updated October 14, 2026

Paid messages

• Sending a paid message places an authorisation on your card for the recipient's price. It is not a charge.
• The charge happens only when the recipient replies or declines with a reason inside their reply window (shown before you pay, never more than 96 hours).
• If they don't answer in time, the authorisation is released automatically. Depending on your bank it can take a few days to disappear from your statement.

Profile unlocks

Unlocks are charged immediately and give permanent access to that section. If the section turns out to be empty or misleading, contact us within 14 days for a refund.

Refunds

We refund in full when a reply was automated, empty, abusive, or made only to capture the payment, and in any case where the law requires it. Email [email protected] with the conversation link. Refunds reverse the member's share and our fee.

Disputes

Please contact us before disputing a charge with your bank — we can usually resolve it faster.

Statement descriptor

Charges appear as CLOUDVERG LLC* INTROWORTH.