Angad Bains

S

Senior Program Manager at Amazon · workforce planning, customer support

Amazon
Mumbai, India · IST (UTC+5:30)
6+ years experience
BITS Pilani
English, Hindi, Marathi
Advising
Messaging unavailable

Overview

6 years in operations, the last 3 at Amazon, where I work on the support team. Rebuilt the planning process the company still runs every quarter. Before that: Groww and Wipro. Most at home with S&OP and Zendesk.

Good reasons to reach out
  • Advice on customer operations
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • Offshore staffing offers

Checks messages twice a week

Skills
workforce planningS&OPZendeskcustomer support
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: customer operations and S&OP

Topics
customer operations, Zendesk, S&OP
Format
Async reviews
Terms
Free for early founders
Capacity
A few async reviews a month
Best for
Engineers moving into leadership

6 years of customer operations. Can review plans, decks and hiring loops.

Mumbai, India · remote OKzendesks&opworkforce planning
Open

Experience

  1. Senior Program Manager
    Sep 2023 - Present
    Amazon · 3 yr 1 mo · Full-time · Mumbai, India
    • Launched operations in 24 cities.
    • Brought support first-response time from 30 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Associate
    Jan 2022 - Jul 2023
    Groww · 1 yr 6 mo · Full-time · Mumbai, India
    • Secured 5 payments licences.
    • Built the privacy programme for launches in 10 countries.
  3. Operations Associate
    Oct 2020 - Jan 2022
    Wipro · 1 yr 3 mo · Full-time · Mumbai, India
    • Negotiated 252 commercial agreements a year.
    • Built the privacy programme for launches in 15 countries.

References

No references yet.

Education

  1. BITS Pilani
    B.E., Business Administration
    2016 - 2020

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