Anke Julia Janssens

Overview

Operations Manager at Mollie, focused on marketplace operations. Brought support first-response time from 17 hours to under 2. Rebuilt the planning process the company still runs every quarter. Before that: Nestlé and ING. Most at home with unit economics and city launches. Board member at a local non-profit.

Replies within two days

Experience

1. Operations Manager

   Apr 2026 - Present
   Mollie · 6 mo · Full-time · Rotterdam, Netherlands
   • Rebuilt the planning process the company still runs every quarter.
   • Brought support first-response time from 20 hours to under 2.
   • Ran the marketplace ops program across 16 teams to launch on schedule.
2. Senior Program Manager

   Sep 2022 - Apr 2026
   Nestlé · 3 yr 7 mo · Full-time · Rotterdam, Netherlands
   • Launched operations in 18 cities.
   • Brought support first-response time from 23 hours to under 2.
3. Program Manager

   Dec 2018 - Sep 2022
   ING · 3 yr 9 mo · Full-time · Rotterdam, Netherlands
   • Cut cost per order by 36% with routing and staffing changes.
   • Launched operations in 4 cities.
4. Operations Associate

   Oct 2016 - Dec 2018
   Maersk · 2 yr 2 mo · Full-time · Rotterdam, Netherlands
   • Built the privacy programme for launches in 22 countries.
   • Negotiated 456 commercial agreements a year.

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Education

1. Universitat Politècnica de Catalunya

   MSc, Industrial Engineering
   2020 - 2022
2. Sorbonne University

   Licence, Industrial Engineering
   2013 - 2016