Areum Seo

S

Senior Customer Success Manager at Visa · churn reduction, expansion

Visa
Seoul, South Korea · KST (UTC+9)
7+ years experience
Melbourne Business School
English, Korean
Learning
Messaging unavailable

Overview

Senior Customer Success Manager at Visa, focused on account management. Cut churn on the accounts book from 14% to 7%.

Good reasons to reach out
  • Mentors who have done this before
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
Please don't message about
  • Offshore staffing offers
  • Courses and coaching offers

Checks messages twice a week

Skills
account managementexpansionQBRschurn reductionrenewals
LearningLearning something
closes in 3 months

Learning churn reduction - want a mentor for monthly reviews

Goal
Get good enough at renewals to own it at work.
Where I am now
Some experience
Ideal mentor
Someone who has worked in account management for a few years
Cadence
Weekly
What I can offer back
Introductions in my college network

8 years in so far. Looking for honest feedback, once or twice a month.

Seoul, South Koreachurn reductionaccount managementrenewals
Open

Experience

  1. Senior Customer Success Manager
    Jul 2022 - Present
    Visa · 4 yr 3 mo · Full-time · Seoul, South Korea
    • Kept net revenue retention above 120% on a $12 million book.
    • Cut churn on the accounts book from 11% to 5%.
    • Onboarded 34 enterprise customers.
  2. Customer Success Manager
    Dec 2020 - Mar 2022
    Parkway Digital · 1 yr 3 mo · Full-time · Seoul, South Korea
    • Cut churn on the accounts book from 18% to 4%.
    • Onboarded 158 enterprise customers.
  3. Customer Success Manager
    May 2019 - Dec 2020
    TSMC · 1 yr 7 mo · Full-time · Seoul, South Korea
    • Onboarded 193 enterprise customers.
    • Kept net revenue retention above 114% on a $31 million book.

References

No references yet.

Education

  1. Melbourne Business School
    MBA, Business Administration
    2020 - 2022
  2. Monash University
    BCom, Business Administration
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
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Direct email and a scheduling link.
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