Callum Hall

Sample

Chief of Staff at Radix Learning · Customer operations · customer support, Zendesk

Radix Learning
Sydney, Australia · AEST (UTC+10)
13+ years experience
Melbourne Business School
English, Arabic
Messaging unavailable

Overview

I've spent 13 years on customer operations - first at Westpac, now at Radix Learning. Rebuilt the planning process the company still runs every quarter.

Good reasons to reach out
  • Speaking or podcast invitations
  • Thoughtful intros to people in my field
  • Second opinions on quality decisions
Please don't message about
  • SEO and link-building offers
  • Unpaid work or spec projects

Replies within two days

Skills
workforce planningcustomer supportqualityZendesk

Experience

  1. Chief of Staff
    Jan 2023 - Present
    Radix Learning · 3 yr 9 mo · Full-time · Sydney, Australia
    • Cut cost per order by 15% with routing and staffing changes.
    • Ran the support program across 19 teams to launch on schedule.
    • Launched operations in 28 cities.
  2. Operations Associate
    Dec 2018 - Sep 2022
    Afterpay · 3 yr 9 mo · Full-time · Sydney, Australia
    • Negotiated 131 commercial agreements a year.
    • Built the privacy programme for launches in 5 countries.
  3. Operations Associate
    Apr 2016 - Dec 2018
    Deloitte · 2 yr 8 mo · Full-time · Sydney, Australia
    • Built the privacy programme for launches in 10 countries.
  4. Operations Associate
    Oct 2013 - Apr 2016
    Westpac · 2 yr 6 mo · Full-time · Sydney, Australia
    • Built the privacy programme for launches in 8 countries.
    • Secured 7 payments licences.

References

No references yet.

Education

  1. Melbourne Business School
    MBA, Business Administration
    2015 - 2017
  2. University of Indonesia
    BSc, Mechanical Engineering
    2009 - 2013

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections