Cameron Smith

S

Senior Program Manager, Maple AI - Zendesk · customer support · quality

Maple AI
Birmingham, UK · GMT (UTC+0)
7+ years experience
University College Dublin
English
Open to work
Messaging unavailable

Overview

Senior Program Manager at Maple AI, focused on customer operations. Cut cost per order by 27% with routing and staffing changes. Launched operations in 16 cities. Before that: Workday and Bloomberg.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on quality decisions
Please don't message about
  • Offshore staffing offers
  • Agency or outsourcing pitches

Replies on weekends

Skills
customer supportqualityZendeskworkforce planningautomation
Open to workLooking for a role
closes in 3 months

Lead Program Manager roles in HR tech - Birmingham or remote

Target roles
Lead Program Manager
Level
Senior
Industries
E-commerce, Developer tools
Work mode
Remote
Available
30 days notice
Work authorization
Authorized to work in the UK
What I'm looking for
Hands-on work on quality with room to mentor.
Not interested in
Pure people management

7 years in customer operations. Strongest at quality and workforce planning. Available immediately.

Birmingham, UKautomationqualityworkforce planning
Open

Experience

  1. Senior Program Manager
    Dec 2025 - Present
    Maple AI · 10 mo · Full-time · Birmingham, UK
    • Cut cost per order by 30% with routing and staffing changes.
    • Launched operations in 27 cities.
  2. Program Manager
    Jun 2023 - Dec 2025
    Workday · 2 yr 6 mo · Full-time · Birmingham, UK
    • Ran the support program across 16 teams to launch on schedule.
  3. Operations Associate
    Jan 2020 - Jun 2023
    Bloomberg · 3 yr 5 mo · Full-time · Birmingham, UK
    • Negotiated 212 commercial agreements a year.
    • Built the privacy programme for launches in 29 countries.

References

No references yet.

Education

  1. University College Dublin
    BSc, Business Administration
    2016 - 2019

Details

Compensation expectations
What they are targeting for their next role.
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