Emma Riley

Solutions Engineer at Visa | ex-MongoDB

Visa

San Jose, CA · PT (UTC-8)

5+ years experience

University of Illinois Urbana-Champaign

English

Open to work

Messaging unavailable

Overview

5 years in customer success, the last 4 at Visa, where I work on the solutions team. Kept net revenue retention above 118% on a $5 million book. Most at home with demos and integrations. I coach a junior basketball team.

Good reasons to reach out

Roles in solutions engineering
Working sessions on churn reduction

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Crypto token projects
Unpaid work or spec projects
SEO and link-building offers

Usually replies within a day

Skills

integrationschurn reductiondemostechnical discoverySQLsolutions engineering

Open to workLooking for a role

closes in 3 months

Next role: Solutions Engineer in supply chain, San Jose or hybrid

Target roles: Solutions Engineer
Level: Senior
Industries: Consumer apps, Healthtech
Work mode: Hybrid
Available: From next quarter
Work authorization: Authorized to work in the CA
What I'm looking for: Hands-on work on technical discovery with room to mentor.
Not interested in: Agencies and outsourcing firms

5 years in solutions engineering. Strongest at demos and technical discovery. Available from next month.

San Jose, CAsqldemossolutions engineering

Open

Experience

Solutions Engineer
Oct 2022 - Present
Visa · 4 yr · Full-time · San Jose, CA
- Cut churn on the solutions book from 13% to 5%.
- Kept net revenue retention above 121% on a $29 million book.
- Onboarded 159 enterprise customers.
Customer Success Manager
Oct 2021 - Oct 2022
MongoDB · 1 yr · Full-time · San Jose, CA
- Onboarded 31 enterprise customers.
- Kept net revenue retention above 115% on a $14 million book.

References

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Education

University of Illinois Urbana-Champaign
BS, Business Administration
2016 - 2020

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