Erin Morrison

Overview

I work on solutions engineering at Fenwick Networks in Toronto. Onboarded 86 enterprise customers. Kept net revenue retention above 125% on a $18 million book. Before that: Deloitte and Ubisoft. Most at home with technical discovery and integrations. Learning Japanese, slowly.

Experience

1. Solutions Engineer

   Oct 2023 - Present
   Fenwick Networks · 3 yr · Contract · Toronto, ON
   • Kept net revenue retention above 112% on a $16 million book.
   • Cut churn on the solutions book from 9% to 7%.
   • Onboarded 73 enterprise customers.
2. Customer Success Manager

   Dec 2021 - Oct 2023
   Deloitte · 1 yr 10 mo · Full-time · Toronto, ON
   • Onboarded 192 enterprise customers.
3. Customer Success Manager

   Jul 2020 - Dec 2021
   Ubisoft · 1 yr 5 mo · Full-time · Toronto, ON
   • Cut churn on the solutions book from 18% to 4%.
   • Onboarded 99 enterprise customers.
4. Customer Success Manager

   Oct 2018 - Jul 2020
   Meta · 1 yr 9 mo · Full-time · Toronto, ON
   • Onboarded 35 enterprise customers.
   • Kept net revenue retention above 125% on a $18 million book.

No references yet.

Education

1. University of Waterloo

   BMath, Communications
   2013 - 2017