Harper Lee

S

Customer Success Manager, Gather Finance - QBRs · account management · renewals

Gather Finance
Sydney, Australia · AEST (UTC+10)
3+ years experience
Monash University
English
Open to work
Messaging unavailable

Overview

I've spent 3 years on account management - first at Naver, now at Gather Finance. Onboarded 128 enterprise customers. Cut churn on the accounts book from 15% to 6%. Previously at Naver. I speak at conferences a couple of times a year.

Good reasons to reach out
  • Roles in account management
  • Speaking or podcast invitations
Please don't message about
  • Agency or outsourcing pitches
  • Unpaid work or spec projects

Replies between meetings, usually same day

Skills
renewalsaccount managementAPIsQBRs
Open to workLooking for a role
closes in 3 months

Next role: Customer Success Manager in gaming, Sydney or hybrid

Target roles
Customer Success Manager
Level
Mid
Industries
B2B SaaS, Healthtech
Work mode
Remote
Available
Immediately
Work authorization
Authorized to work in Australia
What I'm looking for
Early-stage company (Series B) where account management is core to the product.
Not interested in
Pure people management

3 years in account management. Strongest at APIs and renewals. Open to the right conversation.

Sydney, Australiaapisrenewalsqbrs
Open

Experience

  1. Customer Success Manager
    Mar 2026 - Present
    Gather Finance · 7 mo · Full-time · Sydney, Australia
    • Onboarded 115 enterprise customers.
    • Kept net revenue retention above 132% on a $37 million book.
    • Cut churn on the accounts book from 18% to 4%.
  2. Customer Success Manager
    Oct 2023 - Mar 2026
    Naver · 2 yr 5 mo · Contract · Sydney, Australia
    • Cut churn on the accounts book from 10% to 5%.
    • Kept net revenue retention above 121% on a $39 million book.

References

No references yet.

Education

  1. Monash University
    BCom, Business Administration
    2018 - 2022

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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