Hitesh Vyas

Senior Customer Success Manager at Atlassian | ex-JPMorgan Chase

Atlassian

Mumbai, India · IST (UTC+5:30)

4+ years experience

IIT Kharagpur

English, Hindi, Marathi

Advising

Messaging unavailable

Overview

Based in Mumbai. I work on account management at Atlassian. Onboarded 96 enterprise customers. Before that: JPMorgan Chase and PhonePe. Most at home with expansion and renewals.

Good reasons to reach out

Advice on account management
Second opinions on account management decisions
Questions about account management
Working sessions on renewals

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SEO and link-building offers
Offshore staffing offers

Best reached early in the week

Skills

account managementexpansionimplementationrenewalsQBRschurn reduction

AdvisingOpen to advising

closes in 3 months

Office hours for new customer success leads: account management and implementation

Topics: account management, renewals, churn reduction
Format: Office hours
Terms: Paid
Capacity: A few async reviews a month
Best for: Seed to Series A teams

4 years of account management. Can review plans, decks and hiring loops.

Mumbai, Indiaqbrschurn reductionimplementation

Open

Experience

Senior Customer Success Manager
Feb 2026 - Present
Atlassian · 8 mo · Full-time · Mumbai, India
- Cut churn on the accounts book from 13% to 4%.
- Onboarded 89 enterprise customers.
Solutions Engineer
Mar 2024 - Feb 2026
JPMorgan Chase · 1 yr 11 mo · Full-time · Mumbai, India
- Onboarded 164 enterprise customers.
- Cut churn on the accounts book from 9% to 6%.
Customer Success Manager
Oct 2022 - Mar 2024
PhonePe · 1 yr 5 mo · Full-time · Mumbai, India
- Kept net revenue retention above 130% on a $10 million book.

References

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Education

IIT Kharagpur
B.Tech, Computer Science
2017 - 2021

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