Jacob Mills

S

Senior Customer Success Manager at Fairway Solutions | ex-Goldman Sachs

Fairway Solutions
New York, NY · ET (UTC-5)
5+ years experience
University of Florida
English
Co-founder
Messaging unavailable

Overview

I work on account management at Fairway Solutions in New York. Kept net revenue retention above 112% on a $4 million book. Cut churn on the accounts book from 12% to 5%. Before that: Goldman Sachs and Stripe. Most at home with churn reduction and QBRs.

Good reasons to reach out
  • People who want to build this with me
  • Second opinions on account management decisions
Please don't message about
  • Agency or outsourcing pitches
  • Crypto token projects
Skills
account managementrenewalsQBRschurn reductionexpansion
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for compliance automation for independent clinics

The idea
Compliance automation for independent clinics
Stage
Early revenue
I bring
4 years in account management
Looking for
Technical co-founder who has shipped B2B software
Commitment
Full-time now
Location
New York or remote

I bring 5 years of account management (currently Fairway Solutions). Ideally you've run operations in Southeast Asia. Incorporated, self-funded so far.

New York, NYaccount managementchurn reductionexpansion
Open

Experience

  1. Senior Customer Success Manager
    Feb 2025 - Present
    Fairway Solutions · 1 yr 8 mo · Full-time · New York, NY
    • Cut churn on the accounts book from 11% to 3%.
    • Onboarded 187 enterprise customers.
  2. Solutions Engineer
    Feb 2023 - Feb 2025
    Goldman Sachs · 2 yr · Full-time · New York, NY
    • Cut churn on the accounts book from 9% to 7%.
    • Kept net revenue retention above 126% on a $38 million book.
  3. Customer Success Manager
    Oct 2021 - Feb 2023
    Stripe · 1 yr 4 mo · Full-time · New York, NY
    • Kept net revenue retention above 131% on a $12 million book.
    • Onboarded 39 enterprise customers.

References

No references yet.

Education

  1. University of Florida
    BS, Computer Science
    2017 - 2021

Details

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