Jeremy Wood

Customer Success Director at Workday · solutions engineering, SQL

Workday

New York, NY · ET (UTC-5)

14+ years experience

Princeton University

English

Co-founder Advising

Messaging unavailable

Overview

Based in New York. I lead solutions engineering at Workday. Onboarded 82 enterprise customers. Cut churn on the solutions book from 12% to 4%. Most at home with QBRs and technical discovery. Into vintage synthesizers.

Good reasons to reach out

Advice on solutions engineering
People who want to build this with me
Speaking or podcast invitations
Working sessions on demos

Please don't message about

Crypto token projects
Offshore staffing offers

Replies between meetings, usually same day

Skills

integrationsdemosSQLtechnical discoverysolutions engineeringQBRs

Co-founderLooking for a co-founder

closes in 3 months

Need an operations co-founder: customer support automation in the US

The idea: Need an operations co-founder: customer support automation in the US
Stage: Prototype
I bring: 5 years in solutions engineering
Looking for: Operator who has scaled a team
Commitment: Full-time now
Location: New York or remote

I bring 14 years of solutions engineering (currently Workday). Ideally you've sold to enterprises. Full-time from day one.

New York, NYtechnical discoverysqlqbrs

Open

AdvisingOpen to advising

closes in 3 months

Open to advising pre-seed teams on demos

Topics: solutions engineering, technical discovery, integrations
Format: Formal advisor role
Terms: Equity
Capacity: Two calls a month
Best for: First-time founders

14 years of solutions engineering. Can review plans, decks and hiring loops.

New York, NY · remote OKdemosintegrationssql

Open

Experience

Customer Success Director
Oct 2023 - Present
Workday · 3 yr · Full-time · New York, NY
- Kept net revenue retention above 115% on a $36 million book.
- Cut churn on the solutions book from 16% to 4%.
- Onboarded 110 enterprise customers.
Solutions Engineer
Jul 2020 - Jun 2023
Microsoft · 2 yr 11 mo · Full-time · New York, NY
- Kept net revenue retention above 110% on a $21 million book.
Solutions Engineer
Jul 2018 - Jul 2020
Visa · 2 yr · Full-time · New York, NY
- Kept net revenue retention above 113% on a $8 million book.
Customer Success Manager
Dec 2016 - Jul 2018
EY · 1 yr 7 mo · Full-time · New York, NY
- Onboarded 152 enterprise customers.
Customer Success Manager
Feb 2013 - Dec 2016
General Motors · 3 yr 10 mo · Full-time · New York, NY
- Onboarded 99 enterprise customers.

References

No references yet.

Education

Princeton University
AB, Communications
2008 - 2012

Details

Compensation expectations

What they are targeting for their next role.

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Direct contact details

Direct email and a scheduling link.