Jordan Miles

S

Implementation Lead at Pinterest · Enterprise onboarding · Gainsight, implementation

Pinterest
Seattle, WA · PT (UTC-8)
5+ years experience
Ohio State University
English
Collaborating
Messaging unavailable

Overview

Currently at Pinterest, where I work on enterprise onboarding. Kept net revenue retention above 128% on a $9 million book. Onboarded 49 enterprise customers. Before that: Etsy and Tesla.

Good reasons to reach out
  • Collaborators for my side project
  • Speaking or podcast invitations
  • Working sessions on project management
Please don't message about
  • Crypto token projects
  • Agency or outsourcing pitches

Replies on weekday evenings

Skills
project managementimplementationAPIsGainsight
CollaboratingLooking to collaborate
closes in 3 months

Building a free course on project management for students - need co-instructors

Project
A free course on project management for students - need co-instructors
Skills needed
Data, Gainsight
Time commitment
Weekends
Outcome
Conference talk

Will credit everyone who contributes. Based in Seattle, happy to work remotely.

Seattle, WAimplementationapisgainsight
Open

Experience

  1. Implementation Lead
    Mar 2025 - Present
    Pinterest · 1 yr 7 mo · Full-time · Seattle, WA
    • Kept net revenue retention above 117% on a $36 million book.
    • Onboarded 149 enterprise customers.
    • Cut churn on the onboarding book from 12% to 3%.
  2. Customer Success Manager
    Jan 2024 - Mar 2025
    Etsy · 1 yr 2 mo · Full-time · Seattle, WA
    • Kept net revenue retention above 115% on a $5 million book.
    • Onboarded 62 enterprise customers.
  3. Customer Success Manager
    Oct 2021 - Jan 2024
    Tesla · 2 yr 3 mo · Contract · Seattle, WA
    • Cut churn on the onboarding book from 14% to 3%.
    • Kept net revenue retention above 110% on a $24 million book.

References

No references yet.

Education

  1. Ohio State University
    BA, Economics
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections