Joy Bea Gonzales
SUX Researcher at Rakuten · User research · jobs to be done, synthesis
- Rakuten
- Manila, Philippines · PHT (UTC+8)
- 1+ years experience
- University of Indonesia
- English, Filipino
Messaging unavailable
Overview
Currently at Rakuten, where I work on user research. Shipped the research redesign that lifted task completion 30%. Most at home with usability testing and interviews. Learning woodworking.
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- Thoughtful intros to people in my field
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- Agency or outsourcing pitches
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Skills
jobs to be doneinterviewsuser researchusability testingsynthesis
Experience
- UX ResearcherOct 2025 - PresentRakuten · 1 yr · Full-time · Manila, Philippines
- Ran 118 usability sessions and turned them into a research repository.
- Built a component library 27 engineers ship with every day.
References
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Education
- University of IndonesiaBSc, Architecture2021 - 2025
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