Kanika Shikha Sachdeva

S

Program Manager at Corvid Software · Customer operations · automation, Zendesk

Corvid Software
Noida, India · IST (UTC+5:30)
8+ years experience
FMS Delhi
English, Hindi
Open to work
Messaging unavailable

Overview

I work on customer operations at Corvid Software in Noida. Rebuilt the planning process the company still runs every quarter. Ran the support program across 20 teams to launch on schedule. Most at home with quality and workforce planning. Yoga every morning.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on workforce planning decisions
  • Questions about customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • Offshore staffing offers
  • Agency or outsourcing pitches
Skills
customer supportworkforce planningautomationqualityZendesk
Open to workLooking for a role
closes in 3 months

Next role: Program Manager in edtech, Noida or hybrid

Target roles
Program Manager
Level
Senior
Industries
AI infrastructure, Fintech
Work mode
Remote
Available
Immediately
Work authorization
Indian citizen
What I'm looking for
Early-stage company (Series B) where customer operations is core to the product.
Not interested in
Night shifts

8 years in customer operations. Strongest at workforce planning and customer support. Available from next month.

Noida, India · remote OKqualityworkforce planningautomation
Open

Experience

  1. Program Manager
    Feb 2026 - Present
    Corvid Software · 8 mo · Full-time · Noida, India
    • Brought support first-response time from 13 hours to under 1.
    • Launched operations in 8 cities.
  2. Operations Associate
    Sep 2024 - Jan 2026
    KPMG · 1 yr 4 mo · Full-time · Noida, India
    • Built the privacy programme for launches in 19 countries.
    • Negotiated 246 commercial agreements a year.
  3. Operations Associate
    Nov 2021 - Jul 2024
    Uber · 2 yr 8 mo · Full-time · Noida, India
    • Built the privacy programme for launches in 16 countries.
    • Secured 5 payments licences.
  4. Operations Associate
    Oct 2018 - Nov 2021
    Intel · 3 yr 1 mo · Contract · Noida, India
    • Negotiated 230 commercial agreements a year.

References

No references yet.

Education

  1. FMS Delhi
    MBA, Business Administration
    2022 - 2024
  2. PSG College of Technology
    B.E., Business Administration
    2014 - 2018

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

Sponsored