Kemi Okafor

S

Chief of Staff at Ember Ops · Customer operations · automation, workforce planning

Ember Ops
Lagos, Nigeria · WAT (UTC+1)
11+ years experience
University of Nairobi
English, Yoruba
Messaging unavailable

Overview

11 years in operations, the last 3 at Ember Ops, where I work on the support team. Launched operations in 27 cities. Cut cost per order by 30% with routing and staffing changes.

Good reasons to reach out
  • Speaking or podcast invitations
  • Second opinions on workforce planning decisions
  • Questions about customer operations
Please don't message about
  • Offshore staffing offers
  • Courses and coaching offers
  • Crypto token projects

Answers in batches on Fridays

Skills
workforce planningcustomer supportqualityZendeskautomation

Experience

  1. Chief of Staff
    Aug 2023 - Present
    Ember Ops · 3 yr 2 mo · Full-time · Lagos, Nigeria
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the support program across 25 teams to launch on schedule.
    • Launched operations in 21 cities.
  2. Program Manager
    Jan 2021 - Aug 2023
    GTBank · 2 yr 7 mo · Contract · Lagos, Nigeria
    • Ran the support program across 19 teams to launch on schedule.
  3. Operations Associate
    Sep 2017 - Jan 2021
    Ecobank · 3 yr 4 mo · Full-time · Lagos, Nigeria
    • Built the privacy programme for launches in 30 countries.
    • Secured 5 payments licences.
  4. Operations Associate
    Oct 2015 - Sep 2017
    Takealot · 1 yr 11 mo · Full-time · Lagos, Nigeria
    • Built the privacy programme for launches in 30 countries.

References

No references yet.

Education

  1. University of Nairobi
    BSc, Business Administration
    2011 - 2015

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections