Luke Terry

S

Implementation Lead, Carrow Financial - project management · implementation · APIs

Carrow Financial
Atlanta, GA · ET (UTC-5)
9+ years experience
University of Washington
English
Open to work
Messaging unavailable

Overview

I've spent 9 years on enterprise onboarding - first at Comcast, now at Carrow Financial. Kept net revenue retention above 115% on a $34 million book. Cut churn on the onboarding book from 15% to 5%. I play football every Sunday.

Good reasons to reach out
  • Roles in enterprise onboarding
  • Questions about enterprise onboarding
Please don't message about
  • Crypto token projects
  • Agency or outsourcing pitches
  • Generic networking requests
Skills
implementationproject managementGainsightAPIs
Open to workLooking for a role
closes in 3 months

Next role: Implementation Lead in developer tools, Atlanta or hybrid

Target roles
Implementation Lead
Level
Senior
Industries
Fintech, Logistics
Work mode
On-site
Available
30 days notice
Work authorization
Authorized to work in the GA
What I'm looking for
Hands-on work on implementation with room to mentor.
Not interested in
Contract-only roles

9 years in enterprise onboarding. Strongest at Gainsight and implementation. Open to the right conversation.

Atlanta, GAgainsightimplementationproject management
Open

Experience

  1. Implementation Lead
    Jan 2023 - Present
    Carrow Financial · 3 yr 9 mo · Full-time · Atlanta, GA
    • Kept net revenue retention above 135% on a $10 million book.
    • Onboarded 178 enterprise customers.
    • Cut churn on the onboarding book from 12% to 3%.
  2. Customer Success Manager
    Dec 2020 - Jan 2023
    Nvidia · 2 yr 1 mo · Full-time · Atlanta, GA
    • Onboarded 167 enterprise customers.
    • Cut churn on the onboarding book from 9% to 7%.
  3. Solutions Engineer
    May 2019 - Dec 2020
    American Express · 1 yr 7 mo · Full-time · Atlanta, GA
    • Kept net revenue retention above 115% on a $5 million book.
    • Cut churn on the onboarding book from 15% to 6%.
  4. Customer Success Manager
    Oct 2017 - May 2019
    Comcast · 1 yr 7 mo · Full-time · Atlanta, GA
    • Kept net revenue retention above 110% on a $26 million book.

References

No references yet.

Education

  1. University of Washington
    BS, Computer Science
    2013 - 2017

Details

Compensation expectations
What they are targeting for their next role.
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