Malcolm Pierce

Overview

Based in Boston. I work on technical program management at Alder Foods. Ran the TPM program across 7 teams to launch on schedule. Launched operations in 17 cities. Before that: EY and Cloudflare. Most at home with Zendesk and cross-team delivery. I volunteer with a food bank on weekends.

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Experience

1. Chief of Staff

   Jan 2024 - Present
   Alder Foods · 2 yr 9 mo · Full-time · Boston, MA
   • Rebuilt the planning process the company still runs every quarter.
   • Ran the TPM program across 22 teams to launch on schedule.
2. Program Manager

   May 2022 - Jan 2024
   EY · 1 yr 8 mo · Full-time · Boston, MA
   • Cut cost per order by 21% with routing and staffing changes.
   • Rebuilt the planning process the company still runs every quarter.
3. Operations Manager

   Nov 2018 - May 2022
   Cloudflare · 3 yr 6 mo · Full-time · Boston, MA
   • Ran the TPM program across 23 teams to launch on schedule.
   • Rebuilt the planning process the company still runs every quarter.
4. Operations Associate

   Apr 2016 - Aug 2018
   EY · 2 yr 4 mo · Full-time · Boston, MA
   • Negotiated 590 commercial agreements a year.
5. Operations Associate

   Oct 2014 - Apr 2016
   Microsoft · 1 yr 6 mo · Full-time · Boston, MA
   • Secured 5 payments licences.

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Education

1. USC

   BS, Economics
   2010 - 2014