Margaret Dixon

UX Researcher at Citi | ex-Kaiser Permanente

Citi

San Jose, CA · PT (UTC-8)

7+ years experience

Boston University

English

Open to work

Messaging unavailable

Overview

UX Researcher at Citi, focused on user research. Shipped the research redesign that lifted task completion 32%. Previously at Kaiser Permanente. Most at home with jobs to be done and synthesis. I teach a weekend class on interviews.

Good reasons to reach out

Roles in user research
Speaking or podcast invitations
Working sessions on usability testing

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Generic networking requests
Agency or outsourcing pitches

Slower in the last week of each quarter

Skills

synthesisinterviewsuser researchusability testingjobs to be done

Open to workLooking for a role

closes in 3 months

UX Researcher roles in proptech - San Jose or remote

Target roles: UX Researcher
Level: Mid
Industries: Climate tech, AI infrastructure
Work mode: Hybrid
Available: 90 days notice
Work authorization: Authorized to work in the CA
What I'm looking for: Hands-on work on jobs to be done with room to mentor.
Not interested in: Crypto

7 years in user research. Strongest at jobs to be done and synthesis. Open to the right conversation.

San Jose, CAuser researchsynthesisusability testing

Open

Experience

UX Researcher
Oct 2022 - Present
Citi · 4 yr · Full-time · San Jose, CA
- Ran 74 usability sessions and turned them into a research repository.
- Brought the research flows to WCAG 2.2 AA.
Product Designer
Dec 2019 - Oct 2022
Kaiser Permanente · 2 yr 10 mo · Contract · San Jose, CA
- Shipped the research redesign that lifted task completion 19%.

Projects

User research benchmark

2024

Reproducible benchmarks comparing user research and interviews on real workloads.

References

No references yet.

Education

Boston University
BS, Human-Computer Interaction
2014 - 2018

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