Huma Sara Naqvi

Implementation Lead at Ashford Technologies | ex-InMobi

Ashford Technologies

Ahmedabad, India · IST (UTC+5:30)

5+ years experience

Srishti Manipal Institute

English, Hindi, Gujarati

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Overview

5 years in customer success, the last 2 at Ashford Technologies, where I work on the onboarding team. Onboarded 73 enterprise customers. Before that: InMobi and Goldman Sachs. Volunteer coding coach for school students.

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Skills

project managementimplementationrenewalsGainsight

Experience

Implementation Lead
Feb 2025 - Present
Ashford Technologies · 1 yr 8 mo · Full-time · Ahmedabad, India
- Cut churn on the onboarding book from 17% to 4%.
- Onboarded 151 enterprise customers.
- Kept net revenue retention above 116% on a $35 million book.
Solutions Engineer
Aug 2023 - Feb 2025
InMobi · 1 yr 6 mo · Full-time · Ahmedabad, India
- Onboarded 145 enterprise customers.
- Kept net revenue retention above 117% on a $9 million book.
Customer Success Manager
Dec 2021 - Aug 2023
Goldman Sachs · 1 yr 8 mo · Full-time · Ahmedabad, India
- Kept net revenue retention above 130% on a $11 million book.
- Cut churn on the onboarding book from 9% to 3%.

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Education

Srishti Manipal Institute
B.Des, Computer Science
2017 - 2021

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