Rahul Amit Desai

S

Customer Success Manager at Carrow Consulting · Account management

Carrow Consulting
Atlanta, GA · ET (UTC-5)
4+ years experience
Rhode Island School of Design
English
Messaging unavailable

Overview

Currently at Carrow Consulting, where I work on account management. Cut churn on the accounts book from 12% to 4%. Most at home with account management and demos. Learning Japanese, slowly.

Good reasons to reach out
  • Speaking or podcast invitations
  • Working sessions on account management
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Courses and coaching offers

Replies between meetings, usually same day

Skills
renewalsdemosexpansionchurn reductionaccount managementQBRs

Experience

  1. Customer Success Manager
    May 2025 - Present
    Carrow Consulting · 1 yr 5 mo · Full-time · Atlanta, GA
    • Onboarded 153 enterprise customers.
    • Cut churn on the accounts book from 14% to 5%.
    • Kept net revenue retention above 118% on a $35 million book.
  2. Customer Success Manager
    Oct 2022 - May 2025
    Fidelity Investments · 2 yr 7 mo · Full-time · Atlanta, GA
    • Onboarded 69 enterprise customers.
    • Cut churn on the accounts book from 13% to 5%.

References

No references yet.

Education

  1. Rhode Island School of Design
    BFA, Computer Science
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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