Rania Indah Othman

Customer Success Manager at Upland Solutions · Account management · QBRs, expansion

Upland Solutions

Kuala Lumpur, Malaysia · MYT (UTC+8)

4+ years experience

Yonsei University

English, Malay

Open to work

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Overview

Based in Kuala Lumpur. I work on account management at Upland Solutions. Cut churn on the accounts book from 14% to 6%. Most at home with expansion and renewals. I mentor first-time managers when I can.

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Roles in account management
Working sessions on churn reduction

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Skills

expansionQBRsrenewalschurn reductionaccount management

Open to workLooking for a role

closes in 3 months

Staff Customer Success Manager roles in wealth management - Kuala Lumpur or remote

Target roles: Staff Customer Success Manager
Level: Staff / Principal
Industries: Logistics, B2B SaaS
Work mode: Remote
Available: Immediately
Work authorization: Authorized to work in Malaysia
What I'm looking for: Early-stage company (Series A) where account management is core to the product.
Not interested in: Pure people management

4 years in account management. Strongest at expansion and churn reduction. Available immediately.

Kuala Lumpur, Malaysia · remote OKexpansionaccount managementchurn reduction

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Experience

Customer Success Manager
Jan 2023 - Present
Upland Solutions · 3 yr 9 mo · Full-time · Kuala Lumpur, Malaysia
- Cut churn on the accounts book from 12% to 4%.
- Kept net revenue retention above 121% on a $11 million book.
- Onboarded 198 enterprise customers.

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Education

Yonsei University
BA, Business Administration
2017 - 2021

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