Ritwik Sarkar

Sample

Head of Design at Radix Mobility · Service design · journey mapping, operations

Radix Mobility
Kolkata, India · IST (UTC+5:30)
11+ years experience
ISB Hyderabad
English, Hindi, Bengali
Open to work
Messaging unavailable

Overview

I lead service design at Radix Mobility in Kolkata. Brought the service design flows to WCAG 2.2 AA. Cut support tickets about service design by 35% with clearer copy and states. Before that: Morgan Stanley and PhonePe. Coffee nerd.

Good reasons to reach out
  • Roles in service design
  • Speaking or podcast invitations
  • Questions about service design
Please don't message about
  • Offshore staffing offers
  • SEO and link-building offers
  • Agency or outsourcing pitches

Best reached early in the week

Skills
journey mappingoperationsworkshopsservice design
Open to workLooking for a role
closes in 7 weeks

Senior Head of Design roles in agritech - Kolkata or remote

Target roles
Senior Head of Design
Level
Senior
Industries
Climate tech, Developer tools
Work mode
Remote
Available
60 days notice
Work authorization
Indian citizen, open to relocating
What I'm looking for
Hands-on work on operations with room to mentor.
Not interested in
Contract-only roles

21 years in service design. Strongest at journey mapping and service design. Serving notice now.

Kolkata, India · remote OKservice designoperationsjourney mapping
Open

Experience

  1. Head of Design
    May 2025 - Present
    Radix Mobility · 1 yr 5 mo · Full-time · Kolkata, India
    • Shipped the service design redesign that lifted task completion 19%.
    • Ran 32 usability sessions and turned them into a research repository.
  2. Senior Product Designer
    Oct 2022 - May 2025
    Morgan Stanley · 2 yr 7 mo · Full-time · Kolkata, India
    • Built a component library 36 engineers ship with every day.
    • Brought the service design flows to WCAG 2.2 AA.
  3. Product Designer
    Mar 2020 - Oct 2022
    PhonePe · 2 yr 7 mo · Full-time · Kolkata, India
    • Shipped the service design redesign that lifted task completion 12%.
    • Brought the service design flows to WCAG 2.2 AA.
  4. Product Designer
    May 2017 - Mar 2020
    Samsung R&D · 2 yr 10 mo · Full-time · Kolkata, India
    • Shipped the service design redesign that lifted task completion 27%.
  5. Product Designer
    Nov 2015 - May 2017
    Cisco · 1 yr 6 mo · Full-time · Kolkata, India
    • Ran 91 usability sessions and turned them into a research repository.

Projects

Conference talk: lessons from service design
2023

What went wrong and what worked while scaling service design.

Service design benchmark
2022

Reproducible benchmarks comparing journey mapping and workshops on real workloads.

References

No references yet.

Education

  1. ISB Hyderabad
    MBA, Business Administration
    2008 - 2010
  2. NIT Surathkal
    B.Tech, Visual Communication
    2001 - 2005

Details

Compensation expectations
What they are targeting for their next role.
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