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Shreya Bhargava
Chief of Staff at Lattice Learning | ex-Samsung R&D
New Delhi, IndiaLattice LearningVIT Vellore
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12 years in operations, the last 2 at Lattice Learning, where I work on the support team. Ran the support program across 6 teams to launch on schedule. Cut cost per order by 36% with routing and staffing changes. Before that: Samsung R&D and Tech Mahindra. Most at home with customer support and Zendesk.
Skills
workforce planningqualitycustomer supportZendeskautomation
Experience
- LAChief of StaffLattice LearningMay 2024 – Present · 2 yr 5 mo · New Delhi, India
- SAOperations AssociateSamsung R&DJun 2021 – May 2024 · 2 yr 11 mo · New Delhi, India
- TEOperations ManagerTech MahindraJan 2019 – Jun 2021 · 2 yr 5 mo · New Delhi, India
- PHOperations AssociatePhilipsJul 2016 – Jan 2019 · 2 yr 6 mo · New Delhi, India
- ICOperations AssociateICICI BankOct 2014 – Jul 2016 · 1 yr 9 mo · New Delhi, India
Education
- VIT VelloreB.Tech, Mechanical Engineering2010 – 2014
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