Susan Butler

Overview

I've spent 19 years on payments infrastructure - first at General Motors, now at Arcadia Financial. Took payment success rates from 92.5% to 97.4%. Most at home with idempotency and distributed systems. Learning to sail.

Slower in the last week of each quarter

Experience

1. Principal Engineer

   Sep 2024 - Present
   Arcadia Financial · 2 yr 1 mo · Full-time · Boston, MA
   • Led or co-led 10 investments, 9 of them now at Series B or later.
   • Previously an operator for 12 years before investing.
2. Engineering Manager

   Apr 2023 - Sep 2024
   Bank of America · 1 yr 5 mo · Full-time · Boston, MA
   • Took payment success rates from 95.5% to 98.8%.
3. Engineering Manager

   Jun 2020 - Apr 2023
   Twilio · 2 yr 10 mo · Full-time · Boston, MA
   • Wrote the Kafka service that now handles 51 million requests a day.
   • Brought on-call pages for payments platform down from 29 a week to 2.
4. Staff Backend Engineer

   Feb 2017 - Jun 2020
   Starbucks · 3 yr 4 mo · Full-time · Boston, MA
   • Brought on-call pages for payments platform down from 40 a week to 1.
5. Senior Backend Engineer

   Sep 2015 - Feb 2017
   General Motors · 1 yr 5 mo · Full-time · Boston, MA
   • Led the migration of 69 services to idempotency.

No references yet.

Education

1. Arizona State University

   BS, Mathematics
   2003 - 2007