Tatiana Mendes

S

Chief of Staff at Orchard HQ · Customer operations · workforce planning, quality

Orchard HQ
São Paulo, Brazil · BRT (UTC-3)
6+ years experience
IESE
English, Portuguese
Messaging unavailable

Overview

Based in São Paulo. I work on customer operations at Orchard HQ. Brought support first-response time from 23 hours to under 2. Ran the support program across 23 teams to launch on schedule.

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Skills
qualityZendeskworkforce planningautomation

Experience

  1. Chief of Staff
    May 2024 - Present
    Orchard HQ · 2 yr 5 mo · Full-time · São Paulo, Brazil
    • Launched operations in 12 cities.
    • Rebuilt the planning process the company still runs every quarter.
    • Brought support first-response time from 17 hours to under 2.
  2. Operations Associate
    Dec 2020 - May 2024
    Uber · 3 yr 5 mo · Full-time · São Paulo, Brazil
    • Secured 4 payments licences.

References

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Education

  1. IESE
    MBA, Business Administration
    2021 - 2023
  2. PUCP
    Ingeniería, Operations Research
    2016 - 2020

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