Theo OBrien

S

Chief of Staff at Willow HQ · Marketplace operations · city launches, unit economics

Willow HQ
New York, NY · ET (UTC-5)
7+ years experience
University of Wisconsin–Madison
English
Co-founder
Messaging unavailable

Overview

7 years in operations, the last 1 at Willow HQ, where I work on the marketplace ops team. Ran the marketplace ops program across 18 teams to launch on schedule. Before that: Meta and BlackRock. Learning to sail.

Good reasons to reach out
  • People who want to build this with me
  • Working sessions on unit economics
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Generic networking requests
Skills
city launchesunit economicssupply growth
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for cold-chain monitoring for gig workers

The idea
Cold-chain monitoring for gig workers
Stage
Customer interviews
I bring
11 years in marketplace operations
Looking for
Technical co-founder who has shipped B2B software
Commitment
Part-time to start
Location
New York or remote

I bring 7 years of marketplace operations (currently Willow HQ). Ideally you've run operations in the Nordics. Pre-product, some customer interviews done.

New York, NY · remote OKunit economicssupply growthcity launches
Open

Experience

  1. Chief of Staff
    Nov 2025 - Present
    Willow HQ · 11 mo · Full-time · New York, NY
    • Cut cost per order by 20% with routing and staffing changes.
    • Launched operations in 6 cities.
  2. Program Manager
    Jan 2022 - Nov 2025
    Meta · 3 yr 10 mo · Full-time · New York, NY
    • Brought support first-response time from 17 hours to under 1.
  3. Operations Associate
    Oct 2019 - Jan 2022
    BlackRock · 2 yr 3 mo · Full-time · New York, NY
    • Built the privacy programme for launches in 9 countries.

References

No references yet.

Education

  1. University of Wisconsin–Madison
    BS, Industrial Engineering
    2015 - 2019

Details

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