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Vishal Kohli

Chief of Staff at Cobalt AI · Customer operations · automation, quality

Mumbai, IndiaCobalt AIDelhi Technological University

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Open to workcloses in 3 months

Lead Chief of Staff roles in biotech - Mumbai or remote

13 years in customer operations. Strongest at automation and workforce planning. Open to the right conversation.

Mumbai, Indiaautomationcustomer supportzendesk

About

Chief of Staff at Cobalt AI, focused on customer operations. Ran the support program across 9 teams to launch on schedule. Cut cost per order by 25% with routing and staffing changes. Most at home with Zendesk and automation. Home cook with strong opinions about biryani.

Skills

customer supportworkforce planningautomationqualityZendesk

Experience

CO
Chief of Staff
Cobalt AI
Apr 2025 - Present · 1 yr 6 mo · Mumbai, India
ZO
Senior Program Manager
Zoho
Jul 2021 - Apr 2025 · 3 yr 9 mo · Mumbai, India
WI
Operations Associate
Wipro
Dec 2017 - Mar 2021 · 3 yr 3 mo · Mumbai, India
GR
Operations Associate
Groww
Oct 2015 - Dec 2017 · 2 yr 2 mo · Mumbai, India
IN
Operations Associate
InMobi
Feb 2014 - Oct 2015 · 1 yr 8 mo · Mumbai, India

Education

Delhi Technological University
B.Tech, Business Administration
2008 - 2012

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