Vivek Sanjay Desai

Overview

Senior Customer Success Manager at Glade Robotics, focused on account management. Kept net revenue retention above 132% on a $16 million book. Onboarded 43 enterprise customers. Before that: OpenText and Cohere. Most at home with expansion and churn reduction. I play football every Sunday.

Replies on weekday evenings

Experience

1. Senior Customer Success Manager

   Oct 2025 - Present
   Glade Robotics · 1 yr · Full-time · Toronto, ON
   • Kept net revenue retention above 132% on a $12 million book.
   • Cut churn on the accounts book from 17% to 4%.
   • Onboarded 99 enterprise customers.
2. Customer Success Manager

   Feb 2023 - Oct 2025
   OpenText · 2 yr 8 mo · Full-time · Toronto, ON
   • Kept net revenue retention above 114% on a $27 million book.
   • Cut churn on the accounts book from 13% to 5%.
3. Solutions Engineer

   Oct 2021 - Feb 2023
   Cohere · 1 yr 4 mo · Full-time · Toronto, ON
   • Cut churn on the accounts book from 12% to 5%.
4. Solutions Engineer

   Jul 2019 - Oct 2021
   Thomson Reuters · 2 yr 3 mo · Full-time · Toronto, ON
   • Onboarded 128 enterprise customers.
5. Customer Success Manager

   Oct 2017 - Jul 2019
   TD Bank · 1 yr 9 mo · Full-time · Toronto, ON
   • Onboarded 37 enterprise customers.

No references yet.

Education

1. McMaster University

   BEng, Economics
   2012 - 2016