Zulkifli Wijaya

S

Chief of Staff, Sable Health - quality · workforce planning · automation

Sable Health
Singapore · SGT (UTC+8)
12+ years experience
Kyoto University
English, Mandarin
Open to work
Messaging unavailable

Overview

13 years in operations, the last 1 at Sable Health, where I work on the support team. Cut cost per order by 20% with routing and staffing changes. Rebuilt the planning process the company still runs every quarter. Coffee nerd.

Good reasons to reach out
  • Roles in customer operations
  • Second opinions on automation decisions
  • Thoughtful intros to people in my field
Please don't message about
  • Generic networking requests
  • Offshore staffing offers

Fastest replies in the morning

Skills
qualityZendeskworkforce planningautomationcustomer support
Open to workLooking for a role
closes in 3 months

Next role: Chief of Staff in fintech, Singapore or hybrid

Target roles
Chief of Staff
Level
Staff / Principal
Industries
Logistics, Climate tech
Work mode
On-site
Available
30 days notice
Work authorization
Open to relocating
What I'm looking for
Hands-on work on workforce planning with room to mentor.
Not interested in
Crypto

13 years in customer operations. Strongest at Zendesk and customer support. Serving notice now.

Singaporecustomer supportqualityautomation
Open

Experience

  1. Chief of Staff
    May 2025 - Present
    Sable Health · 1 yr 5 mo · Contract · Singapore
    • Brought support first-response time from 14 hours to under 2.
    • Ran the support program across 16 teams to launch on schedule.
  2. Operations Associate
    Apr 2022 - May 2025
    Woolworths Group · 3 yr 1 mo · Full-time · Singapore
    • Secured 4 payments licences.
    • Negotiated 326 commercial agreements a year.
  3. Operations Associate
    May 2018 - Dec 2021
    Accenture · 3 yr 7 mo · Full-time · Singapore
    • Secured 8 payments licences.
    • Negotiated 494 commercial agreements a year.
  4. Operations Associate
    Feb 2016 - May 2018
    Petronas · 2 yr 3 mo · Full-time · Singapore
    • Secured 5 payments licences.
  5. Operations Associate
    Oct 2014 - Dec 2015
    PwC · 1 yr 2 mo · Full-time · Singapore
    • Negotiated 480 commercial agreements a year.
    • Secured 3 payments licences.

References

No references yet.

Education

  1. Kyoto University
    BSc, Operations Research
    2009 - 2013

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
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