Alexander Baumann

S

Program Manager at Compass Grid · Customer operations · quality, customer support

Compass Grid
Berlin, Germany · CET (UTC+1)
3+ years experience
Humboldt University of Berlin
English, German
Open to work
Messaging unavailable

Overview

I work on customer operations at Compass Grid in Berlin. Launched operations in 30 cities.

Good reasons to reach out
  • Roles in customer operations
  • Thoughtful intros to people in my field
  • Second opinions on workforce planning decisions
Please don't message about
  • Offshore staffing offers
  • Generic networking requests
  • SEO and link-building offers
Skills
customer supportqualityworkforce planningZendeskautomation
Open to workLooking for a role
closes in 3 months

Lead Program Manager roles in HR tech - Berlin or remote

Target roles
Lead Program Manager
Level
Senior
Industries
E-commerce, Climate tech
Work mode
Remote
Available
60 days notice
Work authorization
Authorized to work in Germany
What I'm looking for
Scope to lead customer operations work, with a manager who gives direct feedback.
Not interested in
Crypto

3 years in customer operations. Strongest at automation and Zendesk. Can start in about six weeks.

Berlin, Germanyzendeskqualityworkforce planning
Open

Experience

  1. Program Manager
    Oct 2023 - Present
    Compass Grid · 3 yr · Full-time · Berlin, Germany
    • Cut cost per order by 32% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.

References

No references yet.

Education

  1. Humboldt University of Berlin
    BA, Industrial Engineering
    2020 - 2023

Details

Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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