Alexander Shaw

Implementation Lead at Kingsway Financial · Enterprise onboarding

Kingsway Financial

London, UK · GMT (UTC+0)

10+ years experience

UCL

English

Messaging unavailable

Overview

I work on enterprise onboarding at Kingsway Financial in London. Cut churn on the onboarding book from 17% to 5%. Volunteer coding coach for school students.

Good reasons to reach out

Working sessions on Gainsight
Thoughtful intros to people in my field
Second opinions on implementation decisions

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SEO and link-building offers
Crypto token projects
Courses and coaching offers

Answers in batches on Fridays

Skills

APIsGainsightchurn reductionproject managementimplementation

Experience

Implementation Lead
Feb 2026 - Present
Kingsway Financial · 8 mo · Full-time · London, UK
- Kept net revenue retention above 135% on a $18 million book.
- Onboarded 131 enterprise customers.
Solutions Engineer
Sep 2024 - Jan 2026
BP · 1 yr 4 mo · Full-time · London, UK
- Kept net revenue retention above 119% on a $37 million book.
- Cut churn on the onboarding book from 18% to 3%.
Customer Success Manager
Sep 2022 - Sep 2024
Intercom · 2 yr · Full-time · London, UK
- Cut churn on the onboarding book from 18% to 5%.
- Onboarded 132 enterprise customers.
Solutions Engineer
Feb 2020 - Jun 2022
Sainsbury's · 2 yr 4 mo · Full-time · London, UK
- Onboarded 104 enterprise customers.
Customer Success Manager
Nov 2016 - Feb 2020
Lloyds Banking Group · 3 yr 3 mo · Full-time · London, UK
- Cut churn on the onboarding book from 10% to 3%.

References

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Education

UCL
BSc, Economics
2012 - 2015

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