Ana Paula Fuentes

Overview

Based in Austin. I lead user research at Adobe. Shipped the research redesign that lifted task completion 13%. Ran 136 usability sessions and turned them into a research repository. Before that: Dell Technologies and Intuit. I host a monthly meetup on user research.

Slower in the last week of each quarter

Experience

1. Director of Design

   Aug 2023 - Present
   Adobe · 3 yr 3 mo · Full-time · Austin, TX
   • Brought the research flows to WCAG 2.2 AA.
   • Shipped the research redesign that lifted task completion 38%.
   • Ran 80 usability sessions and turned them into a research repository.
2. Design Manager

   Oct 2020 - Aug 2023
   Dell Technologies · 2 yr 10 mo · Full-time · Austin, TX
   • Cut support tickets about research by 51% with clearer copy and states.
3. Staff Product Designer

   Dec 2016 - Sep 2020
   Intuit · 3 yr 9 mo · Full-time · Austin, TX
   • Ran 96 usability sessions and turned them into a research repository.
   • Built a component library 62 engineers ship with every day.
4. UX Researcher

   Jun 2013 - Dec 2016
   VMware · 3 yr 6 mo · Full-time · Austin, TX
   • Cut support tickets about research by 51% with clearer copy and states.
5. Product Designer

   Jan 2011 - Jun 2013
   General Motors · 2 yr 5 mo · Full-time · Austin, TX
   • Shipped the research redesign that lifted task completion 30%.
   • Built a component library 86 engineers ship with every day.

Projects

No references yet.

Education

1. Virginia Tech

   BS, Visual Communication
   2001 - 2005