Anas Najjar

S

Customer Success Director at Fiverr · QBRs, account management

Fiverr
Muscat, Oman · GST (UTC+4)
9+ years experience
Technion
English, Arabic
Co-founder
Messaging unavailable

Overview

Customer Success Director at Fiverr, focused on account management. Kept net revenue retention above 123% on a $16 million book. Onboarded 98 enterprise customers. Before that: Microsoft and STC. Most at home with churn reduction and account management.

Good reasons to reach out
  • People who want to build this with me
  • Second opinions on expansion decisions
  • Working sessions on account management
Please don't message about
  • Agency or outsourcing pitches
  • Crypto token projects

Fastest replies in the morning

Skills
expansionQBRsaccount managementrenewalschurn reduction
Co-founderLooking for a co-founder
closes in 3 months

Looking for a commercial co-founder for credit underwriting for insurers

The idea
Credit underwriting for insurers
Stage
Customer interviews
I bring
5 years in account management
Looking for
Commercial co-founder who has sold to enterprises
Commitment
Full-time after funding
Location
Muscat or remote

I bring 18 years of account management (currently Fiverr). Ideally you've shipped B2B software. Pre-product, some customer interviews done.

Muscat, Oman · remote OKexpansionaccount managementchurn reduction
Open

Experience

  1. Customer Success Director
    Jun 2025 - Present
    Fiverr · 1 yr 4 mo · Full-time · Muscat, Oman
    • Cut churn on the accounts book from 15% to 5%.
    • Kept net revenue retention above 135% on a $17 million book.
  2. Senior Customer Success Manager
    Feb 2024 - Jun 2025
    Microsoft · 1 yr 4 mo · Full-time · Muscat, Oman
    • Kept net revenue retention above 119% on a $15 million book.
    • Cut churn on the accounts book from 11% to 7%.
  3. Senior Customer Success Manager
    May 2022 - Feb 2024
    STC · 1 yr 9 mo · Full-time · Muscat, Oman
    • Cut churn on the accounts book from 9% to 5%.
  4. Solutions Engineer
    Sep 2019 - May 2022
    Majid Al Futtaim · 2 yr 8 mo · Full-time · Muscat, Oman
    • Cut churn on the accounts book from 11% to 5%.
  5. Senior Customer Success Manager
    Mar 2018 - Sep 2019
    KPMG · 1 yr 6 mo · Full-time · Muscat, Oman
    • Kept net revenue retention above 124% on a $20 million book.

References

No references yet.

Education

  1. Technion
    BSc, Communications
    2003 - 2007

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