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Ankita Verma

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Program Manager, Parkway Solutions - Zendesk · customer support · quality

Works at
Parkway Solutions
Location
Gurugram, India · IST (UTC+5:30)
Experience
4+ years experience
Education
Delhi Technological University
Languages
English, Hindi
Collaborating
Message Connect

Overview

Program Manager at Parkway Solutions, focused on customer operations. Launched operations in 10 cities. Brought support first-response time from 9 hours to under 1. Most at home with Zendesk and risk management. Kannada theatre fan.

Good reasons to reach out
  • Collaborators for my side project
  • Second opinions on risk management decisions
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • SEO and link-building offers

Replies on weekday evenings

Skills
Zendeskrisk managementqualitycustomer support
CollaboratingLooking to collaborate
closes in 3 months

Co-writing a guide about customer operations - looking for a co-author

Project
A guide about customer operations - looking for a co-author
Skills needed
Writing, Frontend
Time commitment
Part-time
Outcome
Conference talk

Weekends only. Some groundwork already done.

Gurugram, India · remote OKrisk managementzendeskcustomer support
Open

Experience

  1. Program Manager
    Oct 2022 - Present
    Parkway Solutions · 4 yr 1 mo · Full-time · Gurugram, India
    • Ran the support program across 22 teams to launch on schedule.
    • Launched operations in 18 cities.
    • Brought support first-response time from 18 hours to under 2.

References

No references yet.

Education

  1. Delhi Technological University
    B.Tech, Mechanical Engineering
    2017 - 2021

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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