Skip to content
Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.

Aoi Ito

Sample profile

Senior Program Manager, CIMB - quality · workforce planning · customer support

Works at
CIMB
Location
Tokyo, Japan · JST (UTC+9)
Experience
9+ years experience
Education
University of Melbourne
Languages
English, Japanese
Advising
Message Connect

Overview

I've spent 11 years on customer operations - first at Sea, now at CIMB. Ran the support program across 14 teams to launch on schedule. Before that: Meta and Carousell. Most at home with workforce planning and customer support.

Good reasons to reach out
  • Advice on customer operations
  • Questions about customer operations
  • Second opinions on cross-team delivery decisions
Please don't message about
  • Offshore staffing offers
  • Agency or outsourcing pitches
  • Crypto token projects
Skills
customer supportworkforce planningcross-team deliveryquality
AdvisingOpen to advising
closes in 3 months

Office hours for early-stage teams: customer operations and cross-team delivery

Topics
customer operations, customer support, workforce planning
Format
Calls
Terms
Free for early founders
Capacity
One advisory role at a time
Best for
First-time founders

11 years of customer operations. One call a month or async reviews.

Tokyo, Japan · remote OKcross-team deliverycustomer supportworkforce planning
Open

Experience

  1. Senior Program Manager
    Oct 2024 - Present
    CIMB · 2 yr 1 mo · Contract · Tokyo, Japan
    • Cut cost per order by 34% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  2. Operations Manager
    May 2023 - Oct 2024
    Meta · 1 yr 5 mo · Full-time · Tokyo, Japan
    • Cut cost per order by 36% with routing and staffing changes.
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Associate
    Nov 2021 - May 2023
    Carousell · 1 yr 6 mo · Full-time · Tokyo, Japan
    • Secured 8 payments licences.
  4. Program Manager
    Mar 2019 - Nov 2021
    Google · 2 yr 8 mo · Full-time · Tokyo, Japan
    • Brought support first-response time from 14 hours to under 1.
    • Launched operations in 26 cities.
  5. Program Manager
    Oct 2017 - Mar 2019
    Sea · 1 yr 5 mo · Full-time · Tokyo, Japan
    • Launched operations in 15 cities.
    • Cut cost per order by 28% with routing and staffing changes.

References

No references yet.

Education

  1. University of Melbourne
    BSc, Operations Research
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections

Trusted Partners

SponsoredExplore all sites on OneLifeVibe (opens onelifevibe.com in a new tab)