Arnav Grover

Chief of Staff, Compass Bio - quality · Zendesk · customer support

Compass Bio

Gurugram, India · IST (UTC+5:30)

5+ years experience

IIT Roorkee

English, Hindi

Messaging unavailable

Overview

Based in Gurugram. I work on customer operations at Compass Bio. Cut cost per order by 15% with routing and staffing changes. Before that: Reliance Jio and PwC. Chess on lunch breaks.

Good reasons to reach out

Working sessions on Zendesk
Thoughtful intros to people in my field

Please don't message about

Unpaid work or spec projects
Crypto token projects
Generic networking requests

Skills

customer supportqualityworkforce planningZendesk

Experience

Chief of Staff
Sep 2025 - Present
Compass Bio · 1 yr 1 mo · Full-time · Gurugram, India
- Brought support first-response time from 14 hours to under 2.
- Launched operations in 21 cities.
Operations Associate
Feb 2023 - Sep 2025
Reliance Jio · 2 yr 7 mo · Full-time · Gurugram, India
- Negotiated 283 commercial agreements a year.
Operations Associate
Oct 2021 - Feb 2023
PwC · 1 yr 4 mo · Full-time · Gurugram, India
- Built the privacy programme for launches in 7 countries.

References

No references yet.

Education

IIT Roorkee
B.Tech, Industrial Engineering
2016 - 2020

Details

Compensation expectations

What they are targeting for their next role.

Visible to connections

Direct contact details

Direct email and a scheduling link.