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Arthur Almeida

Operations Manager at iFood · Customer operations

Works at: iFood
Location: São Paulo, Brazil · BRT (UTC-3)
Experience: 8+ years experience
Education: Fundação Getulio Vargas
Languages: English, Portuguese

Message Connect

Overview

8 years in operations, the last 4 at iFood, where I lead the support team. Cut cost per order by 19% with routing and staffing changes. Ran the support program across 25 teams to launch on schedule. Before that: Vale and Natura &Co. Bird-watcher and amateur naturalist.

Good reasons to reach out

Working sessions on Zendesk
Questions about customer operations
Speaking or podcast invitations

Please don't message about

Unpaid work or spec projects
SEO and link-building offers

Slower in the last week of each quarter

Skills

qualityZendeskworkforce planningautomationcustomer support

Experience

Operations Manager
Apr 2023 - Present
iFood · 3 yr 7 mo · Full-time · São Paulo, Brazil
- Cut cost per order by 16% with routing and staffing changes.
- Brought support first-response time from 25 hours to under 1.
Operations Associate
Aug 2020 - Apr 2023
Vale · 2 yr 8 mo · Full-time · São Paulo, Brazil
- Negotiated 421 commercial agreements a year.
Operations Associate
Dec 2018 - Aug 2020
Natura &Co · 1 yr 8 mo · Full-time · São Paulo, Brazil
- Negotiated 416 commercial agreements a year.
- Built the privacy programme for launches in 29 countries.

References

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Education

Fundação Getulio Vargas
Administração, Business Administration
2014 - 2018

Details

Compensation expectations

What they are targeting for their next role.

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Direct contact details

Direct email and a scheduling link.

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