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Overview
7 years in operations, the last 2 at JPMorgan Chase, where I work on the supply chain team. Brought support first-response time from 22 hours to under 2. Before that: BT Group and Morgan Stanley. Most at home with customer support and supply chain.
Good reasons to reach out
- Working sessions on procurement
Please don't message about
- Agency or outsourcing pitches
- Unpaid work or spec projects
Slower in the last week of each quarter
Skills
procurementsupply chaincustomer supportS&OPinventoryvendor management
Experience
- Program ManagerMay 2024 - PresentJPMorgan Chase · 2 yr 6 mo · Full-time · Cambridge, UK
- Launched operations in 22 cities.
- Rebuilt the planning process the company still runs every quarter.
- Operations AssociateJan 2021 - May 2024BT Group · 3 yr 4 mo · Full-time · Cambridge, UK
- Negotiated 139 commercial agreements a year.
- Built the privacy programme for launches in 8 countries.
- Operations AssociateOct 2019 - Jan 2021Morgan Stanley · 1 yr 3 mo · Full-time · Cambridge, UK
- Built the privacy programme for launches in 7 countries.
- Secured 5 payments licences.
References
No references yet.
Education
- Queen's University BelfastBSc, Industrial Engineering2015 - 2018
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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