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Overview
Currently at Grupo Bimbo, where I work on customer operations. Ran the support program across 16 teams to launch on schedule. Cut cost per order by 27% with routing and staffing changes.
Good reasons to reach out
- Questions about employment law
- Second opinions on quality decisions
- Working sessions on customer support
Please don't message about
- Crypto token projects
- Agency or outsourcing pitches
- SEO and link-building offers
Checks messages twice a week
Skills
automationcustomer supportqualityZendeskworkforce planning
Experience
- Operations AssociateOct 2024 - PresentGrupo Bimbo · 2 yr 1 mo · Full-time · Rio de Janeiro, Brazil
- Built the privacy programme for launches in 11 countries.
- Secured 2 payments licences.
References
No references yet.
Education
- UNAMLicenciatura, Industrial Engineering2019 - 2023
Details
Compensation expectations
What they are targeting for their next role.
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Direct contact details
Direct email and a scheduling link.
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