Ashwin Varun Desai

S

Program Manager at Alder Grid · Customer operations

Alder Grid
San Francisco, CA · PT (UTC-8)
3+ years experience
UC San Diego
English
Messaging unavailable

Overview

Based in San Francisco. I work on customer operations at Alder Grid. Cut cost per order by 21% with routing and staffing changes. Previously at Bank of America. Most at home with supply growth and customer support. I read too many books about cities.

Good reasons to reach out
  • Questions about customer operations
  • Thoughtful intros to people in my field
Please don't message about
  • Courses and coaching offers
  • SEO and link-building offers
  • Crypto token projects

Replies between meetings, usually same day

Skills
customer supportworkforce planningautomationsupply growthqualityZendesk

Experience

  1. Program Manager
    Apr 2025 - Present
    Alder Grid · 1 yr 6 mo · Full-time · San Francisco, CA
    • Ran the support program across 24 teams to launch on schedule.
    • Brought support first-response time from 21 hours to under 2.
  2. Operations Associate
    Jun 2023 - Dec 2024
    Bank of America · 1 yr 6 mo · Full-time · San Francisco, CA
    • Negotiated 358 commercial agreements a year.

References

No references yet.

Education

  1. UC San Diego
    BS, Industrial Engineering
    2018 - 2022

Details

Compensation expectations
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