Sample profile. This is an example profile that shows how Introworth works, not a real person. You can send a message to try the flow, but nobody reads or replies to it and you are never charged.
Overview
I've spent 4 years on customer operations - first at Meesho, now at McKinsey & Company. Launched operations in 14 cities. Cut cost per order by 28% with routing and staffing changes. Previously at Meesho. Most at home with customer support and Zendesk.
Good reasons to reach out
- Working sessions on automation
Please don't message about
- Courses and coaching offers
- Generic networking requests
Best reached early in the week
Skills
Zendeskcustomer supportworkforce planningautomationquality
Experience
- Program ManagerJul 2025 - PresentMcKinsey & Company · 1 yr 4 mo · Full-time · Bengaluru, India
- Launched operations in 6 cities.
- Rebuilt the planning process the company still runs every quarter.
- Ran the support program across 20 teams to launch on schedule.
- Operations AssociateFeb 2023 - Jul 2025Meesho · 2 yr 5 mo · Full-time · Bengaluru, India
- Negotiated 492 commercial agreements a year.
References
No references yet.
Education
- IIT RoorkeeB.Tech, Business Administration2017 - 2021
Details
Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections