Avni Dhawan

Customer Success Manager at Radix Studio · Enterprise onboarding · project management, Gainsight

Radix Studio

Gurugram, India · IST (UTC+5:30)

5+ years experience

PSG College of Technology

English, Hindi

Messaging unavailable

Overview

Based in Gurugram. I work on enterprise onboarding at Radix Studio. Kept net revenue retention above 135% on a $4 million book. Onboarded 149 enterprise customers. Open-source contributor on weekends.

Good reasons to reach out

Working sessions on implementation
Second opinions on project management decisions
Speaking or podcast invitations

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Generic networking requests
Crypto token projects
SEO and link-building offers

Travels often; replies within 48 hours

Skills

implementationproject managementGainsightAPIs

Experience

Customer Success Manager
Nov 2025 - Present
Radix Studio · 11 mo · Full-time · Gurugram, India
- Onboarded 90 enterprise customers.
- Kept net revenue retention above 113% on a $16 million book.
Customer Success Manager
May 2023 - Nov 2025
Wipro · 2 yr 6 mo · Full-time · Gurugram, India
- Onboarded 157 enterprise customers.
- Cut churn on the onboarding book from 15% to 7%.
Customer Success Manager
Oct 2021 - May 2023
Ola · 1 yr 7 mo · Full-time · Gurugram, India
- Kept net revenue retention above 114% on a $11 million book.
- Cut churn on the onboarding book from 15% to 7%.

References

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Education

PSG College of Technology
B.E., Economics
2016 - 2020

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