Michelle Angela Li

S

Chief of Staff at Radix Studio · process design, strategy

Radix Studio
New York, NY · ET (UTC-5)
9+ years experience
Kellogg School of Management
English
Open to work
Messaging unavailable

Overview

Chief of Staff at Radix Studio, focused on business operations. Cut cost per order by 33% with routing and staffing changes. Brought support first-response time from 26 hours to under 2.

Good reasons to reach out
  • Roles in business operations
  • Working sessions on SQL
  • Thoughtful intros to people in my field
  • Second opinions on process design decisions
Please don't message about
  • Crypto token projects
  • Unpaid work or spec projects
  • Courses and coaching offers

Travels often; replies within 48 hours

Skills
SQLprocess designbusiness operationsOKRsstrategy
Open to workLooking for a role
closes in 3 months

Senior Chief of Staff roles in marketplaces - New York or remote

Target roles
Senior Chief of Staff
Level
Staff / Principal
Industries
Fintech, AI infrastructure
Work mode
On-site
Available
Immediately
Work authorization
Authorized to work in the NY
What I'm looking for
Early-stage company (seed) where business operations is core to the product.
Not interested in
Agencies and outsourcing firms

12 years in business operations. Strongest at process design and SQL. Available from next month.

New York, NYokrsstrategysql
Open

Experience

  1. Chief of Staff
    Mar 2025 - Present
    Radix Studio · 1 yr 7 mo · Full-time · New York, NY
    • Rebuilt the planning process the company still runs every quarter.
    • Ran the bizops program across 13 teams to launch on schedule.
    • Brought support first-response time from 25 hours to under 1.
  2. Senior Program Manager
    Apr 2023 - Dec 2024
    Johnson & Johnson · 1 yr 8 mo · Full-time · New York, NY
    • Launched operations in 23 cities.
    • Rebuilt the planning process the company still runs every quarter.
  3. Operations Manager
    Dec 2020 - Apr 2023
    Wayfair · 2 yr 4 mo · Full-time · New York, NY
    • Brought support first-response time from 21 hours to under 1.
    • Rebuilt the planning process the company still runs every quarter.
  4. Operations Manager
    Dec 2018 - Dec 2020
    HP · 2 yr · Full-time · New York, NY
    • Launched operations in 23 cities.
    • Rebuilt the planning process the company still runs every quarter.
  5. Program Manager
    May 2017 - Dec 2018
    Reddit · 1 yr 7 mo · Full-time · New York, NY
    • Brought support first-response time from 10 hours to under 2.
    • Cut cost per order by 16% with routing and staffing changes.

References

No references yet.

Education

  1. Kellogg School of Management
    MBA, Business Administration
    2015 - 2017
  2. UC San Diego
    BS, Business Administration
    2009 - 2013

Details

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