Ayana Shanice Warren

Senior Customer Success Manager at UnitedHealth Group | ex-Pinterest

UnitedHealth Group

Chicago, IL · CT (UTC-6)

7+ years experience

Wharton

English

Co-founder Open to work

Messaging unavailable

Overview

I've spent 7 years on enterprise onboarding - first at Qualcomm, now at UnitedHealth Group. Onboarded 178 enterprise customers. Kept net revenue retention above 114% on a $27 million book. I write short fiction no one reads.

Good reasons to reach out

People who want to build this with me
Roles in enterprise onboarding
Thoughtful intros to people in my field
Working sessions on Gainsight
Speaking or podcast invitations

Please don't message about

Offshore staffing offers
Unpaid work or spec projects

Usually replies within a day

Skills

implementationAPIsproject managementGainsight

Co-founderLooking for a co-founder

closes in 3 months

Need an ML-focused co-founder: cash-flow forecasting in India and SEA

The idea: Need an ML-focused co-founder: cash-flow forecasting in India and SEA
Stage: Early revenue
I bring: 15 years in enterprise onboarding
Looking for: Operator who has scaled a team
Commitment: Part-time to start
Location: Chicago or remote

I bring 7 years of enterprise onboarding (currently UnitedHealth Group). Ideally you've built ML systems in production. Full-time from day one.

Chicago, ILapisimplementationgainsight

Open

Open to workLooking for a role

closes in 3 months

Lead Customer Success Manager roles in e-commerce - Chicago or remote

Target roles: Lead Customer Success Manager
Level: Senior
Industries: B2B SaaS, Healthtech
Work mode: On-site
Available: 30 days notice
Work authorization: Authorized to work in the IL
What I'm looking for: Hands-on work on APIs with room to mentor.
Not interested in: Crypto

7 years in enterprise onboarding. Strongest at implementation and project management. Available from next month.

Chicago, ILapisimplementationgainsight

Open

Experience

Senior Customer Success Manager
Feb 2025 - Present
UnitedHealth Group · 1 yr 8 mo · Full-time · Chicago, IL
- Onboarded 85 enterprise customers.
- Kept net revenue retention above 114% on a $35 million book.
Solutions Engineer
Feb 2022 - Feb 2025
Pinterest · 3 yr · Full-time · Chicago, IL
- Kept net revenue retention above 116% on a $27 million book.
Customer Success Manager
Aug 2020 - Feb 2022
UnitedHealth Group · 1 yr 6 mo · Full-time · Chicago, IL
- Kept net revenue retention above 125% on a $4 million book.
Customer Success Manager
Oct 2019 - Aug 2020
Qualcomm · 10 mo · Full-time · Chicago, IL
- Kept net revenue retention above 127% on a $9 million book.

References

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Education

Wharton
MBA, Business Administration
2021 - 2023
UC San Diego
BS, Communications
2014 - 2018

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