Tyler Nichols

Sample

Senior Program Manager at UnitedHealth Group · Customer operations

UnitedHealth Group
San Francisco, CA · PT (UTC-8)
12+ years experience
Parsons School of Design
English
Messaging unavailable

Overview

I've spent 12 years on customer operations - first at Databricks, now at UnitedHealth Group. Launched operations in 28 cities. Brought support first-response time from 13 hours to under 1. Most at home with quality and workforce planning. I tinker with 3D printers.

Good reasons to reach out
  • Questions about customer operations
Please don't message about
  • Generic networking requests
  • Agency or outsourcing pitches
  • Courses and coaching offers

Checks messages twice a week

Skills
qualitycustomer supportworkforce planningZendesk

Experience

  1. Senior Program Manager
    May 2022 - Present
    UnitedHealth Group · 4 yr 5 mo · Full-time · San Francisco, CA
    • Brought support first-response time from 28 hours to under 2.
    • Rebuilt the planning process the company still runs every quarter.
  2. Program Manager
    Jul 2020 - May 2022
    Target · 1 yr 10 mo · Full-time · San Francisco, CA
    • Brought support first-response time from 20 hours to under 1.
  3. Operations Associate
    Apr 2017 - Jul 2020
    Lyft · 3 yr 3 mo · Full-time · San Francisco, CA
    • Built the privacy programme for launches in 25 countries.
    • Negotiated 543 commercial agreements a year.
  4. Operations Associate
    Feb 2015 - Feb 2017
    Databricks · 2 yr · Full-time · San Francisco, CA
    • Built the privacy programme for launches in 16 countries.
    • Negotiated 242 commercial agreements a year.

References

No references yet.

Education

  1. Parsons School of Design
    BFA, Operations Research
    2010 - 2014

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
Visible to connections