Ayesha Ayesha Pathan

S

Customer Success Director at Samsung R&D · Enterprise onboarding

Samsung R&D
Hyderabad, India · IST (UTC+5:30)
11+ years experience
Amity University
English, Hindi, Telugu
Co-founder
Messaging unavailable

Overview

I've spent 19 years on enterprise onboarding - first at Postman, now at Samsung R&D. Cut churn on the onboarding book from 14% to 3%. Before that: Salesforce and SAP. Most at home with APIs and project management. Board games, hiking, and terrible puns.

Good reasons to reach out
  • People who want to build this with me
  • Working sessions on project management
Please don't message about
  • Crypto token projects
  • Courses and coaching offers
  • Unpaid work or spec projects

Best reached early in the week

Skills
Gainsightimplementationproject managementAPIs
Co-founderLooking for a co-founder
closes in 3 months

Looking for a design-minded co-founder for cross-border payouts for real-estate developers

The idea
Cross-border payouts for real-estate developers
Stage
Customer interviews
I bring
5 years in enterprise onboarding
Looking for
Operator who has scaled a team
Commitment
Full-time after funding
Location
Hyderabad or remote

I bring 19 years of enterprise onboarding (currently Samsung R&D). Ideally you've led a design team. Incorporated, self-funded so far.

Hyderabad, Indiagainsightapisproject management
Open

Experience

  1. Customer Success Director
    Dec 2025 - Present
    Samsung R&D · 10 mo · Full-time · Hyderabad, India
    • Kept net revenue retention above 135% on a $25 million book.
    • Onboarded 171 enterprise customers.
    • Cut churn on the onboarding book from 15% to 3%.
  2. Senior Customer Success Manager
    Aug 2023 - Nov 2025
    Salesforce · 2 yr 3 mo · Full-time · Hyderabad, India
    • Cut churn on the onboarding book from 15% to 7%.
    • Kept net revenue retention above 126% on a $12 million book.
  3. Implementation Lead
    Jan 2020 - Aug 2023
    SAP · 3 yr 7 mo · Full-time · Hyderabad, India
    • Onboarded 51 enterprise customers.
  4. Solutions Engineer
    Mar 2017 - Jan 2020
    Hindustan Unilever · 2 yr 10 mo · Full-time · Hyderabad, India
    • Kept net revenue retention above 126% on a $32 million book.
    • Cut churn on the onboarding book from 14% to 5%.
  5. Implementation Lead
    Oct 2015 - Mar 2017
    Postman · 1 yr 5 mo · Contract · Hyderabad, India
    • Kept net revenue retention above 112% on a $17 million book.
    • Cut churn on the onboarding book from 15% to 3%.

References

No references yet.

Education

  1. Amity University
    B.Tech, Economics
    2003 - 2007

Details

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