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Benjamin Chen

Senior Program Manager at Sable Bio · Customer operations · quality, Zendesk

Jakarta, IndonesiaSable BioNational University of Singapore

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About

Currently at Sable Bio, where I work on customer operations. Rebuilt the planning process the company still runs every quarter. Brought support first-response time from 20 hours to under 2. Before that: Stripe and Recruit Holdings. Most at home with quality and automation. Learning to draw.

Skills

customer supportqualityautomationZendesk

Experience

SA
Senior Program Manager
Sable Bio
Dec 2023 - Present · 2 yr 10 mo · Jakarta, Indonesia
ST
Program Manager
Stripe
Jul 2021 - Dec 2023 · 2 yr 5 mo · Jakarta, Indonesia
RE
Operations Associate
Recruit Holdings
Oct 2018 - Jul 2021 · 2 yr 9 mo · Jakarta, Indonesia

Education

National University of Singapore
BComp, Operations Research
2013 - 2017

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