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Benjamin Lin

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Product Designer at Quayside Logistics · Service design · service design, journey mapping

Works at
Quayside Logistics
Location
Singapore · SGT (UTC+8)
Experience
3+ years experience
Education
Tsinghua University
Languages
English, Mandarin
Open to work
Message Connect

Overview

Based in Singapore. I work on service design at Quayside Logistics. Built a component library 85 engineers ship with every day.

Good reasons to reach out
  • Roles in service design
  • Working sessions on operations
  • Speaking or podcast invitations
Please don't message about
  • Courses and coaching offers
  • Agency or outsourcing pitches

Answers in batches on Fridays

Skills
service designoperationsinformation architecturejourney mappingworkshops
Open to workLooking for a role
closes in 3 months

Next role: Product Designer in logistics, Singapore or hybrid

Target roles
Product Designer
Level
Mid
Industries
Healthtech, Fintech
Work mode
Remote
Available
Immediately
Work authorization
Open to relocating
What I'm looking for
Hands-on work on service design with room to mentor.
Not interested in
Crypto

3 years in service design. Strongest at information architecture and journey mapping. Available immediately.

Singapore · remote OKworkshopsinformation architectureservice design
Open

Experience

  1. Product Designer
    Mar 2026 - Present
    Quayside Logistics · 8 mo · Full-time · Singapore
    • Brought the service design flows to WCAG 2.2 AA.
    • Cut support tickets about service design by 34% with clearer copy and states.
    • Ran 84 usability sessions and turned them into a research repository.
  2. Product Designer
    Oct 2023 - Mar 2026
    Toyota · 2 yr 5 mo · Full-time · Singapore
    • Brought the service design flows to WCAG 2.2 AA.

References

No references yet.

Education

  1. Tsinghua University
    BEng, Psychology
    2018 - 2022

Details

Compensation expectations
What they are targeting for their next role.
Visible to connections
Direct contact details
Direct email and a scheduling link.
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